About the role

Customer Service Executive

=======================

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in

more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide?

Do you want to make a difference? Then come to our“Insanely Customer Centric” Team and

become a Certified International Specialist!

Responsibilities

==============

- Work in Customer Service call centre, manage calls from Customer Service hotline, Email.

Live Chat and provide quality service to both local and overseas customers

- Handle order booking and shipment tracking to provide one-stop solution

- Seize upselling and cross-selling opportunity of valued added services

- Work with team members to achieve overall CS performance standards

Personal Profile

==============

- Passed the G.C.E Advanced Level

- Customer service experience is an advantage, school leavers will also be considered

- Good communication and telephone skills

- Able to work on shifts

- Good command of spoken and written English.

Our Offer

=========

- Attractive remuneration & benefits

- Referral Bonus & Staff Discounts

- Structured training program

- Strong career support in an international environment

The selected candidate can look forward to a very attractive remuneration package above the market average couple witha lucrative incentive scheme.

Send in your CV together with the names oftwo non-related referees to reach us within 10 days ofthis advertisement.

Email: CareersSriLanka@dhl.com